We want to make sure you have the best donor experience possible. If you have any other questions regarding your OneBlood Rewards, donations, or account, please contact us through any method below. Our dedicated support team is happy to assist you further!
Chat with Us
Instantly connect with a OneBlood agent right on our website for fast answers or troubleshooting.
Chat Hours:
Monday-Friday: 9 AM – 5 PM EST
Saturday: 10 AM – 4 PM EST
Click “Let’s Chat” Button to Initiate Session
Give Us a Call
Speak directly with a OneBlood Rewards representative by phone for personalized help.
Phone Hours:
Monday-Friday: 9 AM – 5 PM EST
Saturday: 10 AM – 4 PM EST
Call 1-888-9-DONATE (1-888-936-6283)
Contact Us
Can’t call or chat? Submit questions 24/7 using our digital contact form. We will follow up with you directly within 1 business day.
Click “Submit a Form” to Complete Form
Our dedicated Donor Support Team understands the vital role you play in saving lives. We want to provide exceptional assistance with every component of your donor participation – from onboarding, to earning and redeeming rewards points. Reach out by any contact method that is most convenient so you can focus on the giving difference you make through OneBlood donations.
Twice I went to the portal and select my $20 reward with Soma, but I never received an email including the reward. Perhaps you have the wrong email. It should be [email protected].
Many thanks,
Karolyne